Navigate through our straightforward FAQs to learn all about Incentives' shipping practices, delivery times, and policies. We're committed to getting your treats to your doorstep swiftly and seamlessly.
At Incentives, we prioritise your convenience and peace of mind. From our London warehouse, we offer two main shipping options within the UK:. For our international pet parents, we extend our pawprint globally with worldwide shipping. Delivery rates
We're as eager as your pet when it comes to treat time! That's why dispatch orders on the same day if they're placed before 12 am UK time. Our goal is to keep those tails wagging without delay.
Currently, we only offer shipping to the UK. However, we will soon be available in Europe and the USA.
We understand that waiting can be ruff! If there's a delay or you haven't received a status update on your shipment, please contact us. Our team will promptly sniff out the whereabouts of your parcel and ensure it's on its way to you.
Once your order is on its way, we'll send you a tracking link via email. You can also track the status of your shipment directly on our website through our order tracking feature.
Your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 30-day return policy for unopened products. Plus we offer a 14-day exchange policy for our food products (Providing there is at least 70% of the trea
Got questions? We've got answers! Our friendly customer support team is just a chat away. Use our convenient chat widget on our website for quick assistance.
Absolutely! For those times when your pet just can't wait, we offer express shipping at checkout. Place your order before 12 pm, and we'll dispatch it the very same day.
Yes, of course! Our customer service team is available to speak with you. Just use the chat widget on our site, and we'll get back to you ASAP.
We understand that plans can change. If your order hasn't been shipped yet, you're welcome to change or cancel it. Should your order already be on its way, we recommend refusing the delivery. Once it's returned to us, we'll be happy to process your a