Got questions, feedback, or just want to share a tail-wagging story? Our team at Incentives is all ears. Reach out to us anytime, and we'll ensure you and your furry friend get the support and attention you deserve.

Incentives

We understand that waiting can be ruff! If there's a delay or you haven't received a status update on your shipment, please contact us. Our team will promptly sniff out the whereabouts of your parcel and ensure it's on its way to you.

What if there's a delay in the delivery of my order?

Shipping & Delivery

What shipping options are available for Incentives treats?

How quickly are orders processed?

Which countries do you ship to?

How can I track my order?

What is your returns and exchanges policy?

How do I get in touch with customer support?

Is express shipping available for last-minute orders?

Can I speak directly to a customer service representative?

Can I change or cancel my order after it's been placed?

What goes into Incentives treats and food recipes?

Do your products contain preservatives?

Can Incentives treats replace my dog’s regular meals?

What size are Incentives treats, and can they be broken into smaller pieces?

How do you ensure the quality of your products through freeze drying?

Why should I choose Incentives treats for my pet?

Food & Treats

What if there's a delay in the delivery of my order?Updated a year ago